2014 Library RFID Survey – Part Three – Supplier Performance

An area of the keenest interest each year is the question of supplier performance. In previous years information supplied has been grouped by company and a summary report sent both to respondents and suppliers. All information provided remains anonymous to ensure that none of those brave enough to venture an opinion can be readily identified by their supplier. My reason for giving this guarantee is that I am told that unhappy suppliers sometimes discourage criticism quite vigorously and, though I recognise that protecting everyone’s identity is not a foolproof way of establishing completely accurate information about supplier performance it is probably the only way to give some respondents the confidence to share their opinions. » Read more

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